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New Jersey Society of CPAs's Blog – November 2010 Archive (1)
Book Review: “Raving Fans: A Revolutionary Approach to Customer Service”
Book Review: “Raving Fans: A Revolutionary Approach to Customer Service” by Kenneth Blanchard & Sheldon Bowles
By NJSCPA Young CPA Lisa Guido
Raving Fans: A Revolutionary Approach to Customer Service by Kenneth Blanchard & Sheldon Bowles is a quick read whose principles will stay with you long after you finish reading it. This book is geared toward all companies, from manufacturers to service organizations; it is for all levels, from interns to owners.… Continue
By NJSCPA Young CPA Lisa Guido
Raving Fans: A Revolutionary Approach to Customer Service by Kenneth Blanchard & Sheldon Bowles is a quick read whose principles will stay with you long after you finish reading it. This book is geared toward all companies, from manufacturers to service organizations; it is for all levels, from interns to owners.… Continue
Added by New Jersey Society of CPAs on November 1, 2010 at 4:36pm — No Comments
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